Refund & Return Policy

Our policy lasts 30 days.

If 30 days have gone by since the confirmation of the delivery, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Please do not return the item without confirmation from us. To resolve the complaint, you are welcome to contact us via e-mail: support@ettetete.com.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery.

We do not accept returns for ordered goods with customized designs (e.g. personalization).

(if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@ettetete.com.

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

(if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ettetete.com and send your item to SNORES Ltd., “Barži”, Tīnūžu region, Ogre county, LV-5015, Latvia
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Note: In case of the return, all of the shipping expenses are covered by the seller.
100% money back guarantee in case of product return.

Our policy lasts 14 days.

If you change your mind and are not 100% satisfied after receiving your ordered item(s), you must notify us within 14 days of receiving the item(s) by sending us an email to support@legandgo.com. Please include your full name, order number, and list the items you would like to return.

 If the 14 days deadline has passed, the return cannot be completed and will not be refunded. The items must be sent back within 14 days after we have received your return request.

100% refund:  We will refund the full amount of the originally paid sum (100% of the item value), excluding customs fees (if applicable), if the items are unused and unassembled.

You may be charged for the depreciation in value of the goods if inspection finds the goods have been used. An open box does not disqualify a product from a full refund—it’s okay to open the box to verify the color, model, size, etc.

80% refund: We will refund up to 80% of the originally paid sum, excluding customs fees (if applicable), if the items have already been assembled and used, and if the original tags of the accessories have been removed.

The refund will be returned to the credit card, bank account, or PayPal account used to pay for the order within 14 days of receiving the items at our warehouse.

The shipping expenses and customs fees for returning an order are not covered by leg&go and must be paid and arranged by the customer. Please note that the items must be shipped directly to our warehouse and not at a drop-off/collection point.

leg&go bike
Shaman Inventions SIA
Kalku iela 12
Cesis, Cesu novads, LV-4101
Latvia

The items are the customer’s responsibility until the items reach our warehouse. Please make sure to pack the items safely to prevent any damage to the products. Please use the original packaging and keep receipts and tracking numbers as proof of sending the items back.